Telecommunications business
Number of mobile subscribers and churn rates
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| FY25/Q1 | FY25/Q2 | FY25/Q3 | FY25/Q4 | FY26/Q1 | FY26/Q2 | FY26/Q3 | FY26/Q4 | |
| Number of main subscribers*1 (Thousands) | 41,356 | 41,521 | 41,418 | 41,317 | 41,114 | |||
| Number of smartphone subscribers (Thousands) | 31,951 | 32,059 | 31,958 | 32,015 | 31,835 | |||
| Main subscriber churn rate*2 (%) | 1.29 | 1.36 | 1.38 | 1.71 | 1.35 | |||
| Smartphone churn rate*2 (%) | 1.36 | 1.41 | 1.45 | 1.70 | 1.38 |
ARPU*3
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| FY25/Q1 | FY25/Q2 | FY25/Q3 | FY25/Q4 | FY26/Q1 | FY26/Q2 | FY26/Q3 | FY26/Q4 | |
| Mobile ARPU (Yen) | 3,700 | 3,720 | 3,750 | 3,700 | 3,770 |
[Notes]
- *1 Main subscribers: smartphones, feature phones, tablets, mobile data communications devices, Wireless Home Phone and others
- *2
Churn rate: average monthly churn rate (rounded to the nearest 0.01%)
(Calculation method)
Churn rate = number of churn / number of active subscribers for the relevant period・Number of churn: the total number of subscribers who canceled the service during the relevant period. The number of churn excludes the number of subscribers who switch between SoftBank, Y!mobile, LINEMO, and LINE MOBILE, using Mobile Number Portability (MNP).・Churn rate (smartphones): Churn rate for smartphone subscribers within main subscribers・Number of active subscribers: the total of the monthly numbers of active subscribers for the relevant period ((cumulative subscribers at the beginning of the month + cumulative subscribers at the end of the month) / 2) - *3
ARPU: Average Revenue Per User per month (rounded to the nearest JPY 10)
(Calculation method)
Mobile ARPU = (data-related revenue + basic monthly charges and voice-related revenue + value-added service related revenue + broadband service bundle discount) / number of active subscribers
・Data-related revenue = packet communication and flat-rate charges, basic monthly internet connection charges, etc.・Basic monthly charges and voice-related revenue = basic monthly charges, voice call charges, revenue from incoming calls, etc.・Value-added service related revenue = device warranty service revenue, security service revenue, etc.・Broadband service bundle discount = Home Bundle Discount Hikari Set and Fiber-optic Discount, etc.
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