| 各種KPI |
| 年間購入者数 |
| アクティブ会員数 |
| ゲスト購入者数 |
| アクティブ会員 一人当たりの年間購入金額 |
| アクティブ会員 一人当たりの年間購入点数 |
| 出荷件数 |
| 出荷単価 |
| （前年同期比） |
| 商品単価 |
| （前年同期比） |
| デバイス別出荷比率 |
| PC |
| スマートフォン |
| モバイル |
| ZOZOTOWN出店ショップ数 |
| 買取ショップ |
| 受託ショップ |
| 取扱いブランド数 |
| BtoB事業支援サイト数 |
| 単位 | FY2023 | FY2022 | FY2021 | FY2020 | ||||||||||||||||
| 1Q | 2Q | 3Q | 4Q | 通期 | 1Q | 2Q | 3Q | 4Q | 通期 | 1Q | 2Q | 3Q | 4Q | 通期 | 1Q | 2Q | 3Q | 4Q | 通期 | |
| 人 | 11,470,592 | 11,552,764 | 11,690,958 | 10,619,934 | 10,859,876 | 11,211,383 | 11,411,712 | 9,730,162 | 9,890,784 | 10,103,351 | 10,418,331 | 8,662,560 | 8,805,155 | 9,139,796 | 9,485,669 | |||||
| 人 | 10,352,251 | 10,515,910 | 10,739,246 | 9,269,080 | 9,545,087 | 9,935,769 | 10,192,333 | 8,367,073 | 8,507,997 | 8,711,879 | 9,043,194 | 7,223,753 | 7,434,529 | 7,773,940 | 8,137,729 | |||||
| 人 | 1,118,341 | 1,036,854 | 951,712 | 1,350,854 | 1,314,789 | 1,275,614 | 1,219,379 | 1,363,089 | 1,382,787 | 1,391,472 | 1,375,137 | 1,438,807 | 1,370,626 | 1,365,856 | 1,347,940 | |||||
| 円 | 42,341 | 42,403 | 42,502 | 42,559 | 42,401 | 42,331 | 42,224 | 42,363 | 42,343 | 42,549 | 42,403 | 45,128 | 44,341 | 43,809 | 42,845 | |||||
| 点 | 10.8 | 10.8 | 10.8 | 11.6 | 11.4 | 11.1 | 10.9 | 11.4 | 11.5 | 11.6 | 11.6 | 11.8 | 11.8 | 11.7 | 11.6 | |||||
| 件 | 13,240,721 | 13,107,431 | 15,000,816 | 13,123,988 | 12,742,183 | 14,178,195 | 13,379,524 | 53,423,890 | 12,085,053 | 11,816,663 | 13,049,762 | 12,800,550 | 49,752,028 | 11,472,548 | 11,011,990 | 11,960,223 | 11,162,186 | 45,606,947 | ||
| 円 | 8,177 | 7,894 | 9,119 | 7,699 | 7,566 | 8,961 | 8,300 | 8,153 | 7,501 | 7,346 | 8,592 | 7,974 | 7,872 | 7,409 | 7,370 | 8,516 | 7,991 | 7,832 | ||
| ％ | 6.2% | 4.3% | 1.8% | 2.6% | 3.0% | 4.3% | 4.1% | 3.6% | 1.2% | -0.3% | 0.9% | -0.2% | 0.5% | -11.7% | -2.1% | -5.1% | -3.8% | -5.5% | ||
| 円 | 3,726 | 3,590 | 4,360 | 3,552 | 3,487 | 4,438 | 3,987 | 3,869 | 3,490 | 3,264 | 4,167 | 3,752 | 3,671 | 3,443 | 3,381 | 4,301 | 3,748 | 3,714 | ||
| ％ | 4.9% | 3.0% | -1.7% | 1.8% | 6.8% | 6.5% | 6.3% | 5.4% | 1.4% | -3.5% | -3.1% | 0.1% | -1.2% | -11.8% | -3.8% | -4.5% | -4.1% | -5.9% | ||
| ％ | 6.2% | 5.9% | 5.6% | 7.1% | 6.6% | 6.4% | 6.5% | 8.0% | 7.6% | 7.3% | 7.1% | 9.4% | 8.9% | 8.5% | 8.6% | |||||
| ％ | 93.8% | 94.1% | 94.4% | 92.9% | 93.4% | 93.6% | 93.5% | 92.0% | 92.4% | 92.7% | 92.9% | 90.6% | 91.1% | 91.5% | 91.4% | |||||
| ％ | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% | |||||
| 店 | 1,564 | 1,581 | 1,605 | 1,523 | 1,532 | 1,554 | 1,562 | 1,488 | 1,502 | 1,516 | 1,510 | 1,348 | 1,404 | 1,433 | 1,468 | |||||
| 店 | 28 | 29 | 28 | 25 | 27 | 28 | 28 | 20 | 24 | 24 | 24 | 5 | 5 | 6 | 18 | |||||
| 店 | 1,536 | 1,552 | 1,577 | 1,498 | 1,505 | 1,526 | 1,534 | 1,468 | 1,478 | 1,492 | 1,486 | 1,343 | 1,399 | 1,427 | 1,450 | |||||
| ブランド | 8,981 | 8,940 | 9,109 | 8,512 | 8,455 | 8,545 | 8,455 | 8,490 | 8,451 | 8,481 | 8,433 | 7,989 | 7,953 | 8,109 | 8,227 | |||||
| サイト | 35 | 34 | 33 | 40 | 39 | 37 | 36 | 49 | 48 | 48 | 42 | 51 | 54 | 55 | 53 | |||||