* (Margin per GMV) is the ratio to the Gross merchandise value (excluding other GMV)
Profit and loss statement
Gross merchandise value
(Y/y)
Gross merchandise value
(excluding other GMV)
(Y/y)
ZOZOTOWN business
(Y/y)
- Outright Purchase
/ Production & Sales
(Y/y)
- Consignment sales
(Y/y)
- USED sales
(Y/y)
Yahoo! JAPAN Shopping
(Y/y)
BtoB business
(Y/y)
Others
(Y/y)
Net sales
(Y/y)
ZOZOTOWN business
(Y/y)
- Outright Purchase
/ Production & Sales
(Y/y)
- Consignment sales
(Y/y)
- USED sales
(Y/y)
Yahoo! JAPAN Shopping
(Y/y)
BtoB business
(Y/y)
Advertisement business
(Y/y)
Others
(Y/y)
Cost of sales &
Operating cost
(Y/y)
Gross profit
(Y/y)
(Margin per GMV)
SG&A
(Y/y)
(Margin per GMV)
Payroll and staff costs
- Payroll costs
for employee
- Logistics-related
expenses
(Including outsourcing)
Outsourcing expenses
(Excluding logistics-related
expenses)
Shipping
Commission of
Payment collection
Promotion
related expenses
- Advertising
- Reward points
related expenses
Rent expense
Depreciation
Amortization of goodwill
Stock compensation
expenses
Others
Operating profit
(Y/y)
(Margin per GMV)
Ordinary profit
(Y/y)
(Margin per GMV)
Profit attributable
to owners of parent
(Y/y)
(Margin per GMV)
Balance sheet
Current assets
Cash and deposits
Merchandise and
final products
Non-current assets
Tangible assets
Intangible assets
Investments
and other assets
Current liabilities
Deposit received for
consignment sales
Short-term borrowing
Non-current liabilities
Total net assets
Total liabilities
and net assets
KPI
Total buyers for ZOZOTOWN
business (latest 12 months)
Active members
Guest buyers
Annual purchase amount
per active member
Annual purchase pieces
per active member
Number of shipments
Avarage order value
(Y/y)
Avarage retail price
(Y/y)
The ratio of shipment volume
to the total purchase volume
(by access terminal)
PC
Smart phones
Feature phones
Number of shop
Purchased stock shop
Consignment shop
Number of brands
Number of
E-Commerce consulting
Unit FY2023 FY2022 FY2021 FY2020
1Q 2Q 3Q 4Q FY 1Q 2Q 3Q 4Q FY 1Q 2Q 3Q 4Q FY 1Q 2Q 3Q 4Q FY
million\ 131,920 126,870 168,354 127,928 123,210 155,358 137,820 544,317 116,812 112,695 145,999 133,369 508,876 95,330 90,301 118,611 115,194 419,438
3.1% 3.0% 8.4% 9.5% 9.3% 6.4% 3.3% 7.0% 22.5% 24.8% 23.1% 15.8% 21.3% 19.5% 13.1% 25.8% 26.3% 21.5%
million\ 123,327 118,317 157,851 115,948 111,533 144,540 129,085 501,108 106,700 102,367 132,519 120,587 462,175 95,330 90,195 115,247 106,999 407,774
6.4% 6.1% 9.2% 8.7% 9.0% 9.1% 7.0% 8.4% 11.9% 13.5% 15.0% 12.7% 13.3% 19.5% 13.0% 22.2% 17.3% 18.2%
million\ 108,275 103,474 136,795 101,043 96,401 127,053 111,043 435,542 90,648 86,806 112,117 102,075 391,647 84,999 81,157 101,858 89,196 357,211
7.2% 7.3% 7.7% 11.5% 11.1% 13.3% 8.8% 11.2% 6.6% 7.0% 10.1% 14.4% 9.6% 10.0% 4.2% 12.4% 10.1% 9.3%
million\ 1,212 1,147 1,286 972 817 1,773 1,162 4,726 720 574 852 1,085 3,233 516 273 608 359 1,758
24.7% 40.4% -27.5% 34.9% 42.2% 108.2% 7.1% 46.2% 39.7% 110.2% 39.9% 201.5% 83.9% -8.7% -11.9% -7.9% -46.6% -20.5%
million\ 103,228 98,398 129,953 96,807 92,051 120,329 105,580 414,769 87,346 83,209 107,088 97,321 374,966 82,390 78,262 97,414 85,760 343,828
6.6% 6.9% 8.0% 10.8% 10.6% 12.4% 8.5% 10.6% 6.0% 6.3% 9.9% 13.5% 9.1% 12.7% 5.6% 14.3% 12.2% 11.3%
million\ 3,834 3,927 5,555 3,263 3,532 4,950 4,300 16,046 2,581 3,021 4,177 3,668 13,448 2,093 2,621 3,834 3,075 11,625
17.5% 11.2% 12.2% 26.4% 16.9% 18.5% 17.2% 19.3% 23.3% 15.3% 8.9% 19.3% 15.7% -41.4% -25.2% -18.9% -22.0% -26.2%
million\ 11,607 11,657 16,984 11,227 11,512 12,928 14,212 49,881 9,805 9,349 12,413 12,276 43,844 4,371 4,372 7,384 12,070 28,199
3.4% 1.3% 31.4% 14.5% 23.1% 4.1% 15.8% 13.8% 124.3% 113.8% 68.1% 1.7% 55.5% - - - 108.5% 354.8%
million\ 3,443 3,185 4,071 3,677 3,619 4,558 3,829 15,684 6,246 6,211 7,988 6,235 26,682 5,959 4,665 6,004 5,733 22,362
-6.4% -12.0% -10.7% -41.1% -41.7% -42.9% -38.6% -41.2% 4.8% 33.1% 33.0% 8.8% 19.3% 140.8% 140.9% 86.4% 30.3% 85.9%
million\ 8,593 8,553 10,503 11,979 11,677 10,817 8,734 43,209 10,111 10,327 13,479 12,781 46,701 - 105 3,363 8,194 11,664
-28.3% -26.8% -2.9% 18.5% 13.1% -19.7% -31.7% -7.5% - - 300.7% 56.0% 300.4% - - - - -
million\ 45,871 44,345 57,351 42,590 41,176 52,699 46,956 183,423 38,866 37,346 47,565 42,420 166,199 33,674 32,818 41,987 38,922 147,402
7.7% 7.7% 8.8% 9.6% 10.3% 10.8% 10.7% 10.4% 15.4% 13.8% 13.3% 9.0% 12.8% 19.4% 13.0% 21.2% 15.7% 17.4%
million\ 33,881 32,353 42,069 32,001 30,193 39,714 34,166 136,075 28,812 27,306 35,341 31,515 122,976 26,686 25,874 33,078 28,652 114,292
5.9% 7.2% 5.9% 11.1% 10.6% 12.4% 8.4% 10.7% 8.0% 5.5% 6.8% 10.0% 7.6% 12.4% 5.6% 11.5% 7.7% 9.4%
million\ 1,162 1,098 1,243 938 796 1,723 1,102 4,561 716 562 834 1,062 3,175 515 273 608 359 1,757
23.8% 37.8% -27.8% 31.1% 41.7% 106.6% 3.7% 43.6% 38.8% 105.7% 37.0% 195.7% 80.7% -6.6% -11.9% -7.6% -46.7% -19.9%
million\ 28,962 27,426 35,440 27,818 25,952 33,177 28,865 115,815 25,549 23,763 30,418 26,859 106,591 24,077 22,990 28,656 25,246 100,970
4.1% 5.7% 6.8% 8.9% 9.2% 9.1% 7.5% 8.7% 6.1% 3.4% 6.1% 6.4% 5.6% 21.0% 10.3% 17.2% 14.1% 15.6%
million\ 3,755 3,828 5,384 3,244 3,443 4,813 4,198 15,699 2,546 2,980 4,089 3,592 13,209 2,093 2,611 3,813 3,046 11,564
15.8% 11.2% 11.9% 27.4% 15.5% 17.7% 16.8% 18.8% 21.7% 14.1% 7.2% 17.9% 14.2% -36.5% -22.1% -16.2% -20.0% -22.9%
million\ 3,449 3,471 5,015 3,283 3,377 3,820 4,170 14,652 2,872 2,722 3,603 3,570 12,769 1,270 1,284 2,162 3,501 8,218
5.0% 2.8% 31.3% 14.3% 24.0% 6.0% 16.8% 14.7% 126.2% 112.0% 66.6% 2.0% 55.4% - - - 110.9% 363.2%
million\ 549 542 578 620 638 691 636 2,587 1,190 1,236 1,378 1,140 4,945 1,161 936 1,073 1,092 4,264
-11.4% -15.0% -16.4% -47.9% -48.3% -49.8% -44.2% -47.7% 2.5% 32.0% 28.4% 4.4% 16.0% 117.6% 111.4% 89.0% 33.2% 80.3%
million\ 2,179 2,094 2,782 1,751 1,741 2,218 2,058 7,770 1,382 1,468 1,785 1,664 6,301 776 875 1,238 1,230 4,121
24.4% 20.2% 25.4% 26.7% 18.6% 24.2% 23.7% 23.3% 77.9% 67.8% 44.2% 35.2% 52.9% 32.9% 60.1% 57.5% 54.0% 51.7%
million\ 5,812 5,883 6,905 4,933 5,225 6,254 5,923 22,336 4,608 4,611 5,455 4,530 19,206 3,779 3,847 4,433 4,446 16,506
17.8% 12.6% 10.4% 7.1% 13.3% 14.6% 30.8% 16.3% 21.9% 19.9% 23.0% 1.9% 16.4% 13.1% 8.3% 26.3% 18.8% 16.7%
million\ 2,826 3,176 4,251 2,249 2,611 3,945 3,275 12,081 1,942 2,294 2,921 2,868 10,026 1,377 1,802 2,258 1,899 7,338
25.7% 21.6% 7.8% 15.8% 13.8% 35.0% 14.2% 20.5% 40.9% 27.3% 29.3% 51.0% 36.6% -29.5% -36.3% -28.5% -50.5% -37.7%
million\ 43,044 41,169 53,099 40,341 38,564 48,754 43,680 171,341 36,924 35,051 44,643 39,552 156,172 32,283 31,053 39,622 37,073 140,033
6.7% 6.8% 8.9% 9.3% 10.0% 9.2% 10.4% 9.7% 14.4% 12.9% 12.7% 6.7% 11.5% 22.9% 18.7% 25.7% 24.5% 23.1%
34.9% 34.8% 33.6% 34.8% 34.6% 33.7% 33.8% 34.2% 34.6% 34.2% 33.7% 32.8% 33.8% 33.9% 34.4% 34.4% 34.6% 34.3%
million\ 27,182 28,100 36,332 26,028 25,667 31,328 31,895 114,920 24,333 23,851 29,656 28,675 106,516 21,860 21,571 25,742 26,714 95,889
4.4% 9.5% 16.0% 7.0% 7.6% 5.6% 11.2% 7.9% 11.3% 10.6% 15.2% 7.3% 11.1% 18.3% 4.3% 1.4% 25.5% 11.7%
22.0% 23.8% 23.0% 22.4% 23.0% 21.7% 24.7% 22.9% 22.8% 23.3% 22.4% 23.8% 23.0% 22.9% 23.9% 22.3% 25.0% 23.5%
million\ 7,562 7,731 9,248 7,132 6,955 7,771 9,513 31,372 6,883 6,887 7,860 8,542 30,173 6,465 6,294 6,639 7,844 27,244
million\ 3,353 3,413 3,523 3,115 3,111 3,295 4,804 14,326 2,831 2,774 3,300 4,146 13,052 2,409 2,484 2,497 3,666 11,058
million\ 4,208 4,317 5,724 4,016 3,844 4,476 4,709 17,046 4,051 4,112 4,559 4,396 17,121 4,056 3,809 4,141 4,177 16,185
million\ 1,591 1,585 1,685 1,646 1,657 1,720 1,750 6,774 1,429 1,499 1,458 1,649 6,037 1,197 1,149 1,320 1,418 5,086
million\ 7,920 7,880 9,302 7,996 7,708 8,577 8,139 32,421 7,597 7,486 8,275 8,021 31,380 6,655 6,542 7,195 7,185 27,578
million\ 2,921 2,777 3,598 2,733 2,710 3,428 3,004 11,877 2,580 2,478 3,146 2,771 10,978 2,561 2,464 3,078 2,734 10,840
million\ 2,168 2,338 4,912 1,721 1,791 4,973 3,827 12,314 1,796 1,212 4,118 2,747 9,876 1,075 1,279 2,779 2,967 8,101
million\ 2,168 2,338 4,912 1,721 1,791 4,973 3,827 12,314 1,796 1,212 4,118 2,747 9,876 619 855 2,230 2,228 5,934
million\ - - - - - - - - - - - - - 455 424 548 739 2,167
million\ 1,568 1,880 1,969 1,514 1,513 1,517 1,530 6,076 1,431 1,432 1,432 1,432 5,728 1,232 992 1,515 1,484 5,224
million\ 522 626 1,062 465 473 515 595 2,050 454 478 503 541 1,977 553 450 497 548 2,051
million\ 96 96 96 106 106 124 123 460 101 100 101 101 404 81 93 99 100 375
million\ 33 74 83 10 35 35 33 114 13 38 25 9 86 0 17 13 15 47
million\ 2,797 3,110 4,373 2,702 2,714 2,663 3,377 11,457 2,043 2,237 2,733 2,858 9,873 2,035 2,285 2,602 2,414 9,338
million\ 15,862 13,068 16,767 14,312 12,897 17,425 11,785 56,421 12,591 11,200 14,987 10,876 49,656 10,423 9,482 13,880 10,358 44,144
10.8% 1.3% -3.8% 13.7% 15.2% 16.3% 8.4% 13.6% 20.8% 18.1% 8.0% 5.0% 12.5% 33.9% 73.4% 126.4% 21.8% 58.3%
12.9% 11.0% 10.6% 12.3% 11.6% 12.1% 9.1% 11.3% 11.8% 10.9% 11.3% 9.0% 10.7% 10.9% 10.5% 12.0% 9.7% 10.8%
million\ 15,943 13,161 16,801 14,296 13,137 17,438 11,844 56,716 12,534 11,225 14,996 10,898 49,655 10,473 9,483 13,934 10,494 44,386
11.5% 0.2% -3.7% 14.1% 17.0% 16.3% 8.7% 14.2% 19.7% 18.4% 7.6% 3.9% 11.9% 37.5% 74.5% 125.8% 24.6% 60.6%
12.9% 11.1% 10.6% 12.3% 11.8% 12.1% 9.2% 11.3% 11.7% 11.0% 11.3% 9.0% 10.7% 11.0% 10.5% 12.1% 9.8% 10.9%
million\ 11,204 9,110 12,156 9,960 9,106 12,146 8,313 39,526 8,731 7,810 10,111 7,838 34,492 7,321 6,621 9,781 7,206 30,932
12.5% 0.0% 0.1% 14.1% 16.6% 20.1% 6.1% 14.6% 19.3% 18.0% 3.4% 8.8% 11.5% 37.5% 155.4% 130.0% 8.7% 64.5%
9.1% 7.7% 7.7% 8.6% 8.2% 8.4% 6.4% 7.9% 8.2% 7.6% 7.6% 6.5% 7.5% 7.7% 7.3% 8.5% 6.7% 7.6%
Unit FY2023 FY2022 FY2021 FY2020
1Q 2Q 3Q 4Q FY 1Q 2Q 3Q 4Q FY 1Q 2Q 3Q 4Q FY 1Q 2Q 3Q 4Q FY
million\ 111,860 122,489 119,602 94,819 103,775 115,692 123,493 60,877 80,390 95,035 102,305 68,974 76,368 90,634 99,796
million\ 54,861 68,048 45,510 56,426 66,888 66,018 69,126 27,034 47,810 50,937 65,520 27,629 40,270 42,609 61,648
million\ 3,707 4,141 3,376 2,837 3,178 3,101 3,155 2,223 2,132 2,050 2,060 1,898 1,951 1,829 1,792
million\ 32,994 35,962 38,955 24,990 25,367 28,067 32,248 24,848 24,685 24,677 24,971 23,416 24,774 25,848 25,860
million\ 20,265 22,402 25,548 12,009 13,783 16,790 18,796 12,010 11,769 11,673 11,284 10,445 10,451 12,442 12,019
million\ 2,455 2,664 2,403 2,507 2,383 2,578 2,381 2,790 2,657 2,560 2,621 2,877 3,133 3,036 2,915
million\ 10,272 10,895 11,003 10,473 9,200 8,698 11,070 10,048 10,258 10,443 11,065 10,093 11,189 10,369 10,925
million\ 61,943 64,095 72,353 59,074 58,946 68,678 72,204 56,207 56,334 66,725 66,172 52,227 53,925 63,859 65,180
million\ 23,859 23,053 33,342 22,387 21,731 29,772 25,590 21,017 20,094 29,093 23,447 18,023 17,524 24,939 21,535
million\ 20,400 20,500 20,000 20,200 20,200 20,400 20,400 20,000 20,119 20,100 20,200 20,000 20,000 20,000 20,000
million\ 7,116 9,029 8,919 6,343 6,487 6,575 6,844 5,126 5,315 5,732 6,005 3,783 3,959 4,158 4,968
million\ 75,794 85,326 77,285 54,391 63,707 68,507 76,693 24,392 43,425 47,255 55,099 36,380 43,258 48,464 55,507
million\ 144,854 158,452 158,558 119,810 129,142 143,760 155,742 85,726 105,076 119,713 127,276 92,390 101,143 116,482 125,656
Unit FY2023 FY2022 FY2021 FY2020
1Q 2Q 3Q 4Q FY 1Q 2Q 3Q 4Q FY 1Q 2Q 3Q 4Q FY 1Q 2Q 3Q 4Q FY
members 11,470,592 11,552,764 11,690,958 10,619,934 10,859,876 11,211,383 11,411,712 9,730,162 9,890,784 10,103,351 10,418,331 8,662,560 8,805,155 9,139,796 9,485,669
members 10,352,251 10,515,910 10,739,246 9,269,080 9,545,087 9,935,769 10,192,333 8,367,073 8,507,997 8,711,879 9,043,194 7,223,753 7,434,529 7,773,940 8,137,729
members 1,118,341 1,036,854 951,712 1,350,854 1,314,789 1,275,614 1,219,379 1,363,089 1,382,787 1,391,472 1,375,137 1,438,807 1,370,626 1,365,856 1,347,940
\ 42,341 42,403 42,502 42,559 42,401 42,331 42,224 42,363 42,343 42,549 42,403 45,128 44,341 43,809 42,845
items 10.8 10.8 10.8 11.6 11.4 11.1 10.9 11.4 11.5 11.6 11.6 11.8 11.8 11.7 11.6
shipment 13,240,721 13,107,431 15,000,816 13,123,988 12,742,183 14,178,195 13,379,524 53,423,890 12,085,053 11,816,663 13,049,762 12,800,550 49,752,028 11,472,548 11,011,990 11,960,223 11,162,186 45,606,947
\ 8,177 7,894 9,119 7,699 7,566 8,961 8,300 8,153 7,501 7,346 8,592 7,974 7,872 7,409 7,370 8,516 7,991 7,832
6.2% 4.3% 1.8% 2.6% 3.0% 4.3% 4.1% 3.6% 1.2% -0.3% 0.9% -0.2% 0.5% -11.7% -2.1% -5.1% -3.8% -5.5%
\ 3,726 3,590 4,360 3,552 3,487 4,438 3,987 3,869 3,490 3,264 4,167 3,752 3,671 3,443 3,381 4,301 3,748 3,714
4.9% 3.0% -1.7% 1.8% 6.8% 6.5% 6.3% 5.4% 1.4% -3.5% -3.1% 0.1% -1.2% -11.8% -3.8% -4.5% -4.1% -5.9%
6.2% 5.9% 5.6% 7.1% 6.6% 6.4% 6.5% 8.0% 7.6% 7.3% 7.1% 9.4% 8.9% 8.5% 8.6%
93.8% 94.1% 94.4% 92.9% 93.4% 93.6% 93.5% 92.0% 92.4% 92.7% 92.9% 90.6% 91.1% 91.5% 91.4%
0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%
shops 1,564 1,581 1,605 1,523 1,532 1,554 1,562 1,488 1,502 1,516 1,510 1,348 1,404 1,433 1,468
shops 28 29 28 25 27 28 28 20 24 24 24 5 5 6 18
shops 1,536 1,552 1,577 1,498 1,505 1,526 1,534 1,468 1,478 1,492 1,486 1,343 1,399 1,427 1,450
brands 8,981 8,940 9,109 8,512 8,455 8,545 8,455 8,490 8,451 8,481 8,433 7,989 7,953 8,109 8,227
sites 35 34 33 40 39 37 36 49 48 48 42 51 54 55 53
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